How to delete it
You can delete your The Purple Pigeon account yourself, at any time, from the app or this website: sign in, open Profile, then Personal details, and choose Delete my account. You will be asked for your password to confirm.
What is deleted
- Your name, email address, phone number, profile photo and bio.
- Your password and any staff access code; you are signed out on every device.
- Saved cards (also cancelled with our payment provider, PayFast) and the devices that receive your notifications.
- Your notifications, preferences, shopping bag, review comments and delivery addresses.
- Your name and contact details on event places, guest bookings and enquiries.
- Class bookings and event places still to come are cancelled, and the spaces are offered to whoever is waiting.
What is kept, and why
South African law requires a business to keep its financial records. So the record that a payment, booking, order or wallet movement happened is kept, but it no longer says who you were: it shows as "Deleted member". Security logs keep an internal account number, not your details.
Unused class credits and wallet money cannot be moved once the account is gone. You will see both amounts before you confirm, so you can use them first.
Cannot sign in?
Contact the studio and we will delete it for you once we have confirmed it is your account.