Terms of Use

1. Your account

• You must be at least [OWNER TO CONFIRM: minimum age] to hold an account.
• Give accurate details and keep them up to date. You confirm your email address with a 6-digit code that is valid for 15 minutes.
• Choose a password of at least 10 characters and keep it to yourself. Whatever happens on your account is your responsibility until you tell us it has been compromised.
• One person, one account. Accounts, credits and wallet balances are for the account holder only.
• Repeated wrong passwords lock sign-in for a short time to protect you.
• We may suspend or close an account for breach of these terms, abuse of staff or other members, misuse of the system, or non-payment, and we will tell you why where we can.

2. Booking classes

• Places are limited. A booking uses one class credit, or, if you choose that option, Rand from your wallet.
• You may hold one booking per class. Reformer classes need you to choose a numbered bed.
• Class credits are tied to a discipline: credit bought for Reformer is spent on Reformer classes, and credit bought for Yoga and Pilates is spent on those. Unlimited All Access packages cover all of them. The app tells you before you book if your credit does not cover a class.
• If a class is full you may join its waitlist. A waitlist spot is an offer to book, not a booking: you must claim it in time (see the Cancellation and refund policy).
• The studio may change the timetable, room or instructor, or cancel a class. If we cancel, the Cancellation and refund policy says what you get back.
• Please arrive on time. [OWNER TO CONFIRM: late-arrival rule, for example how many minutes after the start a person may still join]
• You can also book and pay for a single class or event without an account (a guest booking). The spot is held for 15 minutes while you pay, and is confirmed only when PayFast confirms payment.

3. Packages, credits and wallet

• Packages (Drop-In, class packs and monthly packages) give you class credits. Credits expire at the end of the validity period shown for the package when you buy it.
• Membership-rate top-ups, available once you have held a membership for a discipline, give credits that are valid for 3 months.
• The wallet holds real Rand that you add yourself (in amounts from R10 to R50,000). You can spend it on classes, shop orders and packages when you choose to apply it.
• Credits and wallet balances have no cash value except where the Cancellation and refund policy says so. [OWNER TO CONFIRM: whether credits or wallet balance may be transferred to another person]
• Monthly packages show "renews monthly". They renew on your saved card: about three days before the end date we charge the package price and a new month starts where the old one ends. If the charge fails we tell you and try again daily; if it still has not gone through two days after the end date, the package ends and nothing more is charged. Without a saved card it is never charged; we remind you to add one. You can switch renewal off in the app at any time; your credits stay available until the end date.

4. Prices and payment

• Prices are in South African Rand. [OWNER TO CONFIRM: whether displayed prices include VAT, and the studio's VAT number if registered]
• Online payments are processed by PayFast. Card details are entered on PayFast's page and never reach us. If you save a card, you allow us to charge it only for purchases you confirm in the app, and each month for a monthly package you chose until you switch its renewal off.
• We treat a payment as received only when PayFast confirms it. Nothing is added to your account on a payment that has not been confirmed.
• If you are charged and we then cannot complete your purchase, the studio will fix it or refund you; you do not need to pay again.
• Shop orders are paid when you place them (wallet, saved card or PayFast’s page) and are confirmed only once the payment is.
• Refunds are covered in the Cancellation and refund policy.

5. Health and safety

Yoga, pilates and reformer are physical exercise and carry a risk of injury. By booking you confirm that you are fit to take part, or that you have your doctor's approval.

• Tell your instructor about injuries, pregnancy or medical conditions before class. You can add a note on your profile; only the studio team can see it.
• Work within your own limits and stop if you feel pain or dizziness. Instructors can offer changes but cannot diagnose or treat.
• You take part at your own risk, except for what the law does not allow us to exclude. The Indemnity sets this out in full; you accept it with the same tick as these terms, before your first booking.

6. Conduct in the studio and in the app

• Treat staff, instructors and other members with respect. Harassment, discrimination and abuse are not tolerated.
• [OWNER TO CONFIRM: studio rules, for example phones, hygiene, grip socks, equipment care, photography, guests and children in class]
• [OWNER TO CONFIRM: whether the studio may ask a person to leave or end a membership without refund for serious misconduct]
• In the app, do not try to get in without permission, use bots or scripts, scrape information, or interfere with the system. Do not share the studio access codes.

7. Shop

Items can be collected at reception, or delivered. Delivery is currently R95, and free for orders of R750 or more. Stock is limited and an item may sell out before you check out. Returns, exchanges and faulty goods: see the Cancellation and refund policy.

8. Our responsibility

What the studio is and is not responsible for if you are injured taking part is in the Indemnity. For everything else, the studio is not responsible for indirect loss (for example lost income), and its responsibility for any one claim is limited to what you paid for the class, package or item concerned, except where the harm was caused by our gross negligence or deliberate wrongdoing. [OWNER TO CONFIRM: lawyer to review this limit]

Nothing in these terms takes away rights you have under the Consumer Protection Act, 2008 or any other law that cannot be excluded by agreement. [OWNER TO CONFIRM: lawyer to confirm how the Consumer Protection Act and the Electronic Communications and Transactions Act (including any right to cancel online purchases) apply to each product]

9. The app, privacy and changes

• We work to keep the app available but cannot promise it will never be down or error-free. If a feature (such as online payment) is not switched on, the app says so.
• How we handle your information is in the Privacy Policy, and our cookies are described in the Cookie notice.
• We may update these terms. We will change the date above, and if the change is a real one we will ask you to accept the new version at your next sign-in, before you book again.

10. Governing law and disputes

These terms are governed by the laws of the Republic of South Africa. [OWNER TO CONFIRM: court or region for disputes, for example the Western Cape High Court]

If you have a complaint, please contact us first through the Contact studio page. You keep your right to approach the National Consumer Commission or any court or ombud that can help.